Customer Satisfaction Survey Questionnaire

Lisarey Company, a customer centric organization undertakes customer satisfaction survey to analyze and ascertain the customer satisfaction index (CSI) at all the service points and identify the unmet customer needs and other related challenges that impact on efficiency of service delivery and propose modalities of addressing them.

Therefore, your participation in this exercise will help improve our services to you.

Rating System

5 - Excellent

4 - Very Good

3 - Good

2 - Poor

1 - Not Satisfied

Facility Name:

Email:

Phone Number:

Key Indicators	Rating	Remarks
1. Surface Dusting
2. General floor cleaning maintenance
3. Washrooms cleaning
4. Waste management
5. Cleanliness of dust bins
6. Staff attitude and cooperation
7. Staff personal grooming
8. Supervisory support
9. Removal of cobwebs
10. Feedback response
11. Floor scrubbing
12. Staff deployment

Please give your general recommendation or suggestion on Lisarey services in your unit.

Unit:

Date:

Name: